Please allow 3-5 business days (not including Saturday & Sunday) for processing and items to ship, excluding preorder items.
If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service atwww.usps.comor (800)275-8777.
If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, MUST be handed through the U.S. Postal Service.
If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
No refunds on shipped items. (In case of damages please submit claim. through our contact us)